Refund & Return Policy

REBILE – Refund & Return Policy

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Thank you for choosing REBILE. Every device we sell goes through strict testing and inspection to ensure quality.
This Refund & Return Policy explains how returns, refunds, and exchanges work when you shop with us.

By purchasing from REBILE or using our Website, you agree to the terms outlined below.

1. Definitions

For simplicity, when we mention:

“REBILE”, “we”, “us”, “our”
– We are referring to REBILE, the provider of refurbished/renewed devices and related services.
“Customer”, “you”, “your”
– Anyone purchasing a product or using our Website.
“Device”
– Any smartphone, tablet, smartwatch, or accessory sold by REBILE.
“Website”
– The REBILE online platform where our products and services are listed.

2. Return Eligibility

We aim to make your purchasing experience simple and transparent.

You may request a return under the following conditions:

A. Incorrect Product Delivered

If you received the wrong item and the packaging is unopened and includes all original contents, we will accept a return.

B. Product Arrived Damaged or Faulty

If the device you receive is damaged, faulty, or significantly different from the listing, you may return it within our 10-day return window.

C. Change of Mind (10-Day Return Policy)

If you simply change your mind, you may request a return within 10 days of receiving your product, provided that:

The device has no physical damage
The device is untouched or minimally used
All original packaging and accessories are returned

Refunds for change of mind may include a small deduction to cover operational, handling, and logistics expenses.

3. Return Deductions / Fees

To ensure transparency, the following may apply:

• If the device is unopened and unused:

A small operational fee (0–20%) may be applied, depending on handling and shipping expenses.

• If the device has been opened but is unused and defect-free:

A 20% restocking/operational fee may be deducted + return shipping costs.

• Shipping Fees

Return shipping charges are the responsibility of the customer.
(Items delivered with “free shipping” still incur return shipping costs.)

4. Refunds

We work hard to deliver high-quality, certified refurbished devices. However, if an issue occurs, we are here to assist.

A. When REBILE Cancels an Order

If we are unable to fulfill an order due to:

stock unavailability
failed quality checks
operational issues

we will notify you promptly and process a refund.

Online payments: refunded to the original payment method.
Cash on delivery: refunded via bank transfer.

B. When You Return a Device

Once we receive your returned item, it undergoes inspection.

If it meets all return criteria:

A refund will be issued within a few working days.
You will be notified once processed.

REBILE is not responsible for damage that occurs during return transit.

5. Non-Returnable Situations

A return may be declined if:

The device shows signs of misuse, impact damage, or liquid exposure
The device has been altered, repaired, or modified by a third party
Packaging or accessories are missing
The return request is made after the 10-day period

6. Customer Responsibilities

Before sending a device back:

Remove all personal data
Sign out of iCloud/Google accounts
Disable “Find My iPhone/Device”
Remove passwords and security locks
Back up your data (REBILE is not responsible for lost data)

7. Your Consent

By using our Website, placing an order, or creating an account, you acknowledge and agree to the terms of this Refund & Return Policy.

If you do not agree, please discontinue use of the Website.

8. Changes to This Policy

We may update or revise this Refund & Return Policy from time to time.
Changes will be posted on this page.

Continued use of our Website after changes means you accept the updated terms.

9. Contact Us

If you have any questions regarding returns, refunds, or issues with a device, our support team is here to help:

REBILE – Customer Support
📞 +971 4 4497380
📧 info@rebile.com